**Returns Policy for Simon Robin Stephens Art**

Effective Date: [Date]

At Simon Robin Stephens Art, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our returns policy carefully to understand your rights and how to proceed with a return.

### 1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
- You must contact us within 14 days of receiving your artwork to initiate the return process.
- The artwork must be returned in its original condition, without any damage or alterations.
- The artwork must be returned in its original packaging or packaging that ensures safe transport.
- Custom or commissioned pieces are non-returnable and non-refundable.

### 2. Return Process

**Step 1: Contact Us**
- Email us at simon_stephens1978@icloud.com with your order details and the reason for the return. Please include any relevant photographs if the artwork was damaged during shipping.

**Step 2: Return Authorization**
- Once we receive your return request, we will review it and provide you with a return authorisation number and return shipping instructions.

**Step 3: Pack and Ship the Artwork**
- Carefully pack the artwork in its original packaging or equivalent to prevent any damage during transit. Clearly mark the return authorisation number on the package.
- Ship the artwork to the address provided in the return shipping instructions.

### 3. Return Shipping Costs

- You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

### 4. Refunds

Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund.

**Approved Refunds:**
- If your return is approved, we will process a refund to your original method of payment within 14 days.
- The original shipping costs are non-refundable.

**Rejected Returns:**
- If your return is rejected due to non-compliance with our return policy (e.g., damaged or altered artwork), we will notify you and discuss further steps. The artwork will be returned to you at your expense.

### 5. Damaged or Defective Items

If your artwork arrives damaged or defective, please contact us immediately at simon_stephens1978@icloud.com with photographs of the damage and your order details. We will work with you to resolve the issue, which may include a replacement or a refund.

### 6. Contact Information

For any questions or concerns about our returns policy, please contact us at:

Simon Robin Stephens Art  
9a Stanley Road, Sutton SM2 6TB
07904023036
simon_stephens1978@icloud.com

Thank you for your understanding and for choosing Simon Robin Stephens Art. We appreciate your business and are committed to ensuring your satisfaction with our artwork.